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About Carole Williams

Carole Williams is an influential senior manager with over 20 years' experience in service operations, managing performance development and training across all levels. She is an accredited trainer in Edward de Bono’s Six Thinking Hats® , Lateral Thinking™ and Simplicity™, as well as the communication suite of workshops Think on Your Feet®, Writing Dynamics™, and The Skilled Presenter™.

Do you plan what you say?


During my career I have received and delivered communication skills training, achieving both effective and candid outcomes. Much of this development has been preparing what I would say in any given scenario – and it’s served me well. However, there … Continue reading

Add IMPACT To What You Say

There have been times in my career when I had business VIP visits and opportunities to make an impact; to show just what an expert I was. I would be asked an easy question such as “how’s the project going?” … Continue reading