Picture this. A senior manager – smart, experienced, well-regarded – gets asked a direct question by a director in a meeting. Everyone turns to look. And they ramble. They lose their thread. The moment passes, and something shifts in the … Continue reading
Tag Archives: government communication
The curse of expertise: when you finish explaining, they’ve stopped listening
Concise communication in government is not a writing problem. It is a thinking problem. The expert’s instinct There’s a moment that happens in most government meetings. Someone who knows their subject exceptionally well is asked a direct question: “What’s your recommendation?” … Continue reading
The 6 communication gaps holding back Civil Servants (and how to close them)
Your credibility is tested in an instant – during a meeting, a briefing or an unexpected question. Too often, you walk away wishing you’d been clearer, more concise or simply more confident. Under pressure, these fears manifest as gaps in your … Continue reading
Stop explaining, start influencing: The Civil Servant’s shortcut to clarity
Policy isn’t the challenge; it’s explaining it. When the pressure is on, we often hide behind technical terms, adding more detail just to be safe. This means your main point gets lost, your confidence drops and everything slows down. … Continue reading
Think on Your Feet®: The Civil Servant’s secret to clear communication
The Clock Plan is a core technique from the Government Campus approved Think on Your Feet®. It’s a simple, memorable tool that helps you organise your thinking in real-time, ensuring you lead with what matters most. This is one of … Continue reading
Mastering the moment: Think on Your Feet® in Government
If you work in government, you’ll know the pressure to perform can strike at any moment – a senior manager’s off-the-cuff question, a Minister’s urgent query or a journalist pressing for answers – all with no time to prepare, no … Continue reading
Think on Your Feet® now available for civil service employees via Government Campus
London, UK – November 2025 – Indigo Business Services Ltd is proud to announce that its flagship communication skills workshop, Think on Your Feet®, is now officially available to civil service professionals through the Government Campus (formerly Civil Service Learning). … Continue reading
