Change initiatives frequently fail due to unclear thinking, emotional resistance, poor communication and a lack of creative problem-solving. Traditional change models (e.g., Kotter or ADKAR) provide structure, but they don’t always equip individuals with how to think during change. The … Continue reading
The harder the conversation, the harder it is to be clear
When the stakes are high, communication rarely breaks down because someone doesn’t know their stuff. It breaks down because they can’t get what they know out of their head and into words – clearly, quickly, and under pressure. We’ve all … Continue reading
Why do capable claims professionals still find themselves in difficult or escalated conversations?
It’s rarely a knowledge issue. More often than not, it’s a pressure issue. The ability to think clearly, structure responses and stay in control when conversations become challenging. The hidden cost of unclear communication Under pressure, even small communication breakdowns … Continue reading
Too many meetings. Too much conflict. Still going round in circles?
“Fast, complex, collaborative but more time spent debating than deciding”. That’s how one leader described their business to me. And they’re far from alone. Unstructured thinking is frustrating and costly. Time is wasted, good ideas get lost and decisions often … Continue reading
